Over the last 10 years a new type of IT support company is becoming more prevalent with the old way of supporting small businesses changing to a Managed Service Provider model.  This model drastically changes the way IT support companies maintain and assist their clients.  However, is this change for the better?

Recently I read an amazing article about the management of email and how it can completely monopolize your work day if not careful.  I can’t say that I have strictly adhered to the direction in the article but I have attempted to change my habits.  Part of the study discussed how a single email you receive can completely divert your attention from the task you were doing for as long as 15 minutes, even if you are just sending a quick response.  By the time you come back to the task you have to figure out where you left off, what you were doing and re-engage.  If this happens during your whole day you can’t accomplish anything.  So here are some tips I picked up that I thought were excellent.