M3 Technology Consultants provides a variety of Solutions which are customizable to fit your business needs. This list is not extensive of all our capabilities so please don’t hesitate to ask if you have additional requirements:

• Software and hardware procurement
• Network services, cabling, connectivity, printing and IP management
• Helpdesk services and on-site support
• Server maintenance and systems administration
• ISP connectivity, web site development, outsourcing and setup, domain name registration
• Firewall and router installation and configuration
• Software patch management
• Wireless installation and configuration
• Operations manuals and HW/SW inventory management
• Account and user policy management
• Corporate antivirus implementations
• Industry specific software installation and configuration
• Hardware maintenance and repair
• Disaster recovery and business continuity

Contract Options

M3 Technology Consultants will provide the Solution that is right for you. Whether you want set costs per month or only need assistance as problems arise we will tailor our plans to meet your company’s needs. All our clients are asked to agree to a basic set of terms that clarifies the relationship between our companies. We will also provide you with our rates up front with notification of any rate changes in the first quarter of the calendar year. Available contract options are:

• Set monthly hours with visits scheduled at the same times and days
• Up front billing in blocks of hours
• Blocks of telephone support calls

All onsite visits are billed at a minimum of 2 hours with a maximum travel allowance of 1 hour for onsite visits under 4 hours. All site visits over 4 hours will not be billed travel time.

Maintenance Plans

M3 Technology Consultants provides maintenance plans for several critical IT services including server and network monitoring, backup / recovery monitoring and security patch management. These services are critical to any business reliant on their IT systems and with basic monitoring in place most unplanned system outages are preventable.

Along with these maintenance plans comes a monthly report on the status of these items, a summary of tasks completed and a look forward into future growth needs. These reports are invaluable to company executives for a quick understanding of the current status and future needs in IT.