Company Profile: A growing IT Managed Service Provider (MSP) is seeking an experienced IT Systems Engineer to support existing and new clients. Our clients range from professional service firms to non-profit organizations. Our services range from basic helpdesk support, systems administration, network engineering, migrations, projects, and strategic planning. Our company is known for its family-friendly atmosphere, corporate outings, training, and benefits with extremely high employee satisfaction and nearly a 95% client retention rate.

Position Profile: Our firm is seeking a seasoned IT professional with ten years or more of experience supporting clients onsite and remotely throughout the Washington, DC metro area. The position requires daily interaction with clients, so excellent communication skills are critical. The individual must have advanced knowledge in all areas of Information Technology found in companies with 5-200 employees.  Our clients will expect you to offer technical guidance and strategic planning.  You will be considered the IT expert by your clients meaning a cool demeanor and wide range of knowledge in all aspects of technology is critical.  Additionally, supervisory experience is required as you will be supporting other members of our growing team.

Essential Technical Duties and Responsibilities:

• Design, implementation, and support services:
  • Microsoft related technologies: Azure, Office 365, Windows Server, Exchange, SQL, SharePoint, etc.
  • Virtual environments built on Microsoft and VMware
  • WAN and LAN connectivity, firewalls, routers, and switches
  • Information security technologies
  • Disaster recovery solutions based on Datto and StorageCraft
  • Remote access solutions including VPN, Terminal Services, and Citrix
• Evaluate, engineer and implement system solutions for clients
• Systems documentation and assessment services
• Advanced troubleshooting of IT systems found in small to medium-sized companies

Additional Duties and Responsibilities:

• Improve customer service, perception, and satisfaction
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Ability to work in a team and communicate effectively
• Escalate service or project issues to meet agreed-upon service levels
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses
• Use of ConnectWise Manage PSA to manage all day to day activities
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and Abilities Preferred:

• Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
• Associates or Bachelor’s Degree in a related technical field
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
• Advanced technical troubleshooting and diagnostic skills
• Ability to multi-task and adapt to changes quickly
• Technical awareness: the ability to match resources to technical issues appropriately
• Service awareness: a thorough understanding of technical services offered to match client requirements
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to be flexible as company and client requirements change
• Current driver’s license, insurance, and automobile
• US Citizen and willing to take a drug test and undergo a background check

Employment Type: Full time with a benefits package including Health, Dental, Vision, 401k, ADD, STD, LTD, Life Insurance, AFLAC, 529 Plans, Paid Annual Training, Corporate Outings and Lunches, Mileage Reimbursement, and Cell Phone Reimbursement

Company Profile: A growing IT Managed Service Provider in Centreville, Virginia is seeking a Tier 1 Client Analyst to support existing and new clients. Our clients range from professional service firms to non-profit organizations. Our services range from basic IT support to advanced network engineering and strategic planning.

Position Profile: Our firm is seeking an IT professional with 3-4 years of experience as a helpdesk technician supporting multiple clients remotely. This position requires daily interaction with clients so excellent communication skills and previous experience in a similar environment are required. You will be looked to for technical guidance from our clients, so a cool demeanor and wide range of knowledge in all aspects of technology is critical.

Essential Duties and Responsibilities:
• IT support relating to technical issues involving Microsoft’s core business applications and cloud offerings, as well as virtual environments
• Troubleshooting workstation, networking, and server issues remotely
• Manage and support disaster recovery and business continuity solutions
• Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix
• Maintain and create documentation for hardware, applications, and SOP’s
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:
• Improve customer service, perception, and satisfaction
• Ability to work in a team environment and communicate effectively
• Escalate service or project issues that cannot be completed within agreed service levels
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses
• Work through project tickets and phases as assigned
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and/or Abilities Preferred:
• Professional IT Certifications, such as Microsoft MCP or CompTIA A+
• Associates or Bachelor’s Degree in a related technical field
• Experience with Microsoft’s full stack of Desktop and Server applications as well as Office 365 and Azure
• Experience supporting Mac devices
• Working with applications in the A.E.C field like AutoCAD and Revit
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: the ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast-moving environment
• US Citizen and willing to take a drug test and undergo a background check

Employment Type: Full time with a benefits package including Health, Dental, Vision, 401k, ADD, STD, LTD, Life Insurance, Paid Annual Training, and Cell Phone Reimbursement