IT Systems Engineer
Position Profile: Our firm is seeking a seasoned IT professional with ten years or more of experience supporting clients onsite and remotely throughout the Washington, DC metro area. The position requires daily interaction with clients, so excellent communication skills are critical. The individual must have advanced knowledge in all areas of Information Technology found in companies with 5-200 employees. Our clients will expect you to offer technical guidance and strategic planning. You will be considered the IT expert by your clients meaning a cool demeanor and wide range of knowledge in all aspects of technology is critical. Additionally, supervisory experience is required as you will be supporting other members of our growing team.
Essential Technical Duties and Responsibilities:
Design, implementation, and support services:
Microsoft related technologies: Azure, Office 365, Windows Server, Exchange, SQL, SharePoint, etc.
Virtual environments built on Microsoft and VMware
WAN and LAN connectivity, firewalls, routers, and switches
Information security technologies
Disaster recovery solutions based on Datto and StorageCraft
Remote access solutions including VPN, Terminal Services, and Citrix
Evaluate, engineer and implement system solutions for clients
Systems documentation and assessment services
Advanced troubleshooting of IT systems found in small to medium-sized companies
Additional Duties and Responsibilities:
Improve customer service, perception, and satisfaction
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Ability to work in a team and communicate effectively
Escalate service or project issues to meet agreed-upon service levels
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
Document internal processes and procedures related to duties and responsibilities
Responsible for entering time and expenses
Use of ConnectWise Manage PSA to manage all day to day activities
Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Knowledge, Skills, and Abilities Preferred:
Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
Associates or Bachelor’s Degree in a related technical field
Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
Advanced technical troubleshooting and diagnostic skills
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness: a thorough understanding of technical services offered to match client requirements
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to be flexible as company and client requirements change
Current driver’s license, insurance, and automobile
US Citizen and willing to take a drug test and undergo a background check
Compensation: 90k to 100k commensurate on experience
Employment Type: Full time with a benefits package including Health, Dental, Vision, 401k, ADD, STD, LTD, Life Insurance, AFLAC, 529 Plans, Paid Annual Training, Corporate Outings and Lunches, Mileage Reimbursement, and Cell Phone Reimbursement