IT Systems Engineer

Position Profile: Our firm is seeking a seasoned IT professional with ten years or more of experience supporting clients onsite and remotely throughout the Washington, DC metro area. The position requires daily interaction with clients, so excellent communication skills are critical. The individual must have advanced knowledge in all areas of Information Technology found in companies with 5-200 employees. Our clients will expect you to offer technical guidance and strategic planning. You will be considered the IT expert by your clients meaning a cool demeanor and wide range of knowledge in all aspects of technology is critical. Additionally, supervisory experience is required as you will be supporting other members of our growing team.

Essential Technical Duties and Responsibilities:

Design, implementation, and support services:

Microsoft related technologies: Azure, Office 365, Windows Server, Exchange, SQL, SharePoint, etc.

Virtual environments built on Microsoft and VMware

WAN and LAN connectivity, firewalls, routers, and switches

Information security technologies

Disaster recovery solutions based on Datto and StorageCraft

Remote access solutions including VPN, Terminal Services, and Citrix

Evaluate, engineer and implement system solutions for clients

Systems documentation and assessment services

Advanced troubleshooting of IT systems found in small to medium-sized companies

Additional Duties and Responsibilities:

Improve customer service, perception, and satisfaction

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Ability to work in a team and communicate effectively

Escalate service or project issues to meet agreed-upon service levels

Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

Develop in-depth knowledge of the service catalog and how it relates to customer’s needs

Document internal processes and procedures related to duties and responsibilities

Responsible for entering time and expenses

Use of ConnectWise Manage PSA to manage all day to day activities

Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and Abilities Preferred:

Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP

Associates or Bachelor’s Degree in a related technical field

Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care

Advanced technical troubleshooting and diagnostic skills

Ability to multi-task and adapt to changes quickly

Technical awareness: ability to match resources to technical issues appropriately

Service awareness: a thorough understanding of technical services offered to match client requirements

Understanding of support tools, techniques, and how technology is used to provide IT services

Typing skills to ensure quick and accurate entry of service request details

Self-motivated with the ability to be flexible as company and client requirements change

Current driver’s license, insurance, and automobile

US Citizen and willing to take a drug test and undergo a background check

Compensation: 90k to 100k commensurate on experience

Employment Type: Full time with a benefits package including Health, Dental, Vision, 401k, ADD, STD, LTD, Life Insurance, AFLAC, 529 Plans, Paid Annual Training, Corporate Outings and Lunches, Mileage Reimbursement, and Cell Phone Reimbursement