TRUE BLUE
Never lose sleep again, or a days worth of work fixing IT challenges. Our True Blue package has the services busy businesses need, without complicated contracts and time lost determining support requirements. Let’s cut to the chase and work towards your peace of mind today.
TRUE BLUE SERVICE PACKAGE
Our inclusive True Blue service package is listed below. Don’t see something you need? Visit our M3 Select page for additional service offerings outside of the True Blue scope. M3TC is here to help, no matter what your IT challenge may be.
HelpDesk/Desktop Maintenance
Alerts and monitoring
Troubleshooting
Software installs and patching
User management
Hardware/Software upgrades
Password resets
Server Maintenance
– Alerts and monitoring
– Troubleshooting
– Software installs and patching
– Hardware/Software upgrades
– Critical application management
– Terminal server management
– FTP server management
Physical Server / Network Room Management
– Cable management
– Recycling of old equipment
– Clean up of old components
– Maintain clean workspace
– All systems labeled
Email Management
– Mailbox management
– User management
– Archiving
– Distribution lists
– Forwarding emails and access rights
– Anti-spam protection and management
Renewal Coordination
– Hardware warranty renewals
– Software subscription renewals
– Domain registrations
– SSL renewals
– Firewall, network and wireless warranty renewals
– Microsoft patches
– Third party patching
Line of Business Applications
– Troubleshooting and support for industry specific software
– Coordination of installation, upgrades and maintenance of software
Software Application Management
– Upgrades of business applications
– Upgrades of Microsoft based products
– Upgrades of third party applications
– Deployments of new software – License management
Security
– Firewall management
– User access permissions
– Antivirus deployment and management
Network Maintenance + Management
– ISP coordination and management
– Firewall, switch, wireless configurations
– Hardware/Software upgrades
New Computer Deployments
– Procurement
– Setup and deployment
– Data migration between new and old systems
Disaster Recovery
– Data recovery
– Backups and restores
– Onsite and offsite backups
– Data transfer between old and new systems
Phone Support
– VOIP coordination and support
– Mobile device support
Cloud Computing
– Virtual server deployment
– Office 365 support
– Web and email filtering support
Print Management
– Scan to email or computer
– Procurement and installation
– Copier support and management
– Sharing and management
IDEAL SUPPORT FOR:
CONSTRUCTION INDUSTRY
Architects, Engineers and Contractors
FINANCE INDUSTRY
Banks, Insurance Carriers, Real Estate, Property Managers and Financial Advisors
PROFESSIONAL SERVICES
Health, Legal, Educational, Accounting and Membership Organizations
BUSINESS SERVICES
Advertising Agencies, Marketing and Public Relations Firms
TECHNOLOGY SERVICES
Systems Integrators and Software Developers
CONSULTING COMPANIES
Management, Business, Human Resources and Government Contractors
NON-PROFIT ORGANIZATIONS
Faith Based Organizations and Associations
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